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Vendula London Retail Website Terms & Conditions

Welcome to the Vendula website terms and conditions. By using this website and/or placing an order, you agree to the terms and conditions laid out below.

This website and all its contents are owned and operated by Vendula London, a company registered in England and Wales. Registered number: 4930131. UK VAT number: GB848 3742 92. Registered Office: 6B Thane Works, Thane Villas, London N7 7NU. Please read them carefully before proceeding. If you would like to place an order but have any queries relating to our terms and conditions, please email We may alter these terms from time to time without notice to you.

Site Usage and Intellectual Property Rights
This website is available to users for personal, non-commercial usage only. Vendula London reserves the right to modify or remove access to the site at any time.
Any passwords or identification codes supplied to you by Vendula must be treated confidentially. Do not disclose confidential information provided by us to any third party.
The site and all contents included on it (without limitation) are protected by copyright. This includes, without limitation, all text, software, logos, designs, images, photographs, written content and any other form of material.

Any commercial use of the website content without prior written permission is strictly forbidden. You may not: modify, distribute, reproduce, create derivate works from, sell, license or otherwise transmit, store or use content from this website without the permission of Vendula London. Materials may be printed off once for non-commercial, private use only.

We are liable to you in the event of:
Personal injury or death as a result of negligence on the part of Vendula
Whist Vendula takes reasonable care to keep order details secure, we cannot be held liable for loss you may suffer if a third party gains unauthorised access to data you provide when ordering or accessing the website. The only exception to this would be negligence on the part of Vendula to keep your payment and order details secure.

These terms and conditions are laid out, governed by and interpreted in accordance with English law. In the event of a dispute arising from use of the site or these terms and conditions, the English courts have jurisdiction.
Vendula does not accept liability for unforeseeable losses or damage to any user property. This includes loss of data and computer virus infection. We cannot guarantee that the site will be available all the time and reserve the right to modify or remove it at any time.

Vendula may provide links to other websites which are beyond our control. In this situation we will clearly indicate that you are leaving the Vendula site.

Product Information
We have made every possible effort to display our product colours and information accurately. However, we cannot guarantee that the shade your monitor displays will match the actual product colour accurately on delivery. Because all our products are hand-made, some differences can occur between the picture and the product.

Vendula takes realistic steps to ensure that product information is entered and displayed accurately. We reserve the right to cancel orders in the event of incorrect product information being entered onto our system. This includes promotions and prices.

Prices may be changed without notice and include VAT where applicable.

Discount codes do not apply on reduced items.

All products are subject to availability. It is possible that stock levels may fluctuate between the time an order is placed and when it comes to be fulfilled. In the event of your ordering an item that goes out of stock, we will notify you and you will not be charged for said item(s).

Product Purchase
After placing an order, you will receive an order confirmation via email. When we dispatch the items included in your order, you will be charged.

Once an order has been confirmed by you we will be unable to make changes to it. Vendula reserves the right to refuse orders at any time. This may occur if, for example:

  • The product goes out of stock
  • Payment authorisation cannot be obtained by us
  • There is an inaccuracy or error within the product information

We will contact you if there is a problem with your order.

Pre-orders: as we do not store payment details,  payments are taken at the validation of the pre-order. Pre-order estimated dispatch dates are indicated on the product page. This estimated dispatch date may slightly vary depending on stock availability.


If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt by sending an email at: Please include your order number and a description of the item you wish to return and a short explanation about why you wish to return the item. Send the unwanted or faulty item back.

We are happy to give a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of us receiving your returns notification email.

  • Items returned outside these conditions may receive a credit note.
  • A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used. In such cases, the item(s) will be returned to you.
  • We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the 6 months of guarantee. 
  • Christmas returns: Christmas gifts can be exchanged or refunded by the 10th of January with a proof of purchase, in perfect condition and in their original packaging. 

Discount Codes

Any of our discount codes are valid on full price items only. They are not cumulative. You will need to be logged in into your account before applying your code.