4. Are the bags animal friendly? Yes, all our products are 100% animal friendly!
5. Is the preview an exact representation of the dimensions and personalisation? No, it isn't an exact representation but the general appearance of the personalisation and the dimensions shown in the example image is a fair representation of what you will receive.
6. Can I change the lining inside the bag? Unfortunately, you cannot change the lining.
7. Can I get my bag gift wrapped with a personalised message card? Yes this is possible. You will need to send a message to email@example.com with the text you would like on it.
8. Can I make any changes to a personalised message or design after placing my order? No, you can't. Unfortunately, we are unable to make any changes to personalised products after the order has been placed and confirmed.
9. Is my message embossed onto the product? No, the personalised message is printed onto the product.
10. Can I cancel a personalised order? No, you can't. Please be aware that all personalised orders are final. Orders including personalised items cannot be cancelled or refunded.
11. Can I order other non-personalised products at the same time? Yes, although non-personalised items purchased will be shipped separately. You will receive one order confirmation email but two different dispatch confirmation emails.
12. If I change my mind about my personalised order, can I return it? Returns cannot be accepted on personalised products unless the item is faulty.
13. If I have noticed a mistake after I have placed the order, what can I do? Upon spotting a mistake in the minutes after placing an order there is a chance we can do something for you. Contact us as soon as possible on firstname.lastname@example.org or you can call us on +44 (0)2083852587 Monday to Friday from 9am – 5pm. Please bear in mind that if your order has already been processed and sent to our production team we may not be able to change or cancel your order.
14. Is it compulsory to add a signature to the bag? No it is not compulsory. You can still proceed to checkout without adding a signature.