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Where is my order?
How can I track my Order?
Do you sell online Gift Vouchers?
Promo Codes?
I haven't received an order confirmation...?
Other ways to order?
Can I amend/cancel my order?
Payment methods Vendula accepts?
Payment declined, what now?
VAT and Customs charges?
What Packaging does Vendula use?
Who will deliver my parcel?
Do you ship to my country?
Once you have received an email to confirm your order, just sit back, relax and wait for the email advising that your order has been dispatched. If you have ordered before 12 noon on Monday to Friday we aim to dispatch your order the same day. For orders placed after 12 noon and on the weekends, they will be dispatched the next working day (Monday-Friday). While we endeavour to deliver your items in the stated timeframe, we are entirely dependent on the postal service selected and therefore delivery times can vary due to: • The time the order was placed • How close you are to your local sorting office • Weather conditions • Exceptional events (Christmas, bank holidays etc.) Sales periods Please note that dispatch times will vary during sales periods. We will aim to get your order dispatched as soon as possible, but cannot guarantee a dispatch time. Unfortunately, we are unable to retrospectively apply discounts to Sale products bought before the sale commenced. We would suggest that if your order falls under the 14-day returns policy as mentioned in our FAQs, this can be returned through the usual avenues and a second order with the sale prices can be made. Black Friday Please be aware that at this time of year due to Black Friday sales worldwide and the upcoming Christmas period, our shipping partners and warehouse team will be incredibly busy, and significant delays can occur with your order. We are working hard to get your orders packed and dispatched for you as soon as is possible, but please do be patient with our teams and only contact our Customer Care Team for information on your shipment status if you haven’t had a dispatch email from us within 10 working days of the placement of your order. Delivery times are difficult to estimate due to high traffic worldwide, so we will be unable to guarantee any deliveries within a certain timeframe. The Customer Care Team will be available Monday-Friday 9am-5pm GMT for all other inquiries, but we do expect delays in response time during this time as well. Your order is important to us, so we have increased overtime and work hours during this period to meet demand, but we ask that you please bear with us. Out of stock items While not a common occurrence, it can happen that in the unfortunate situation where one or more of your ordered items is out of stock, we will refund the out of stock items from your order and prioritise the dispatch of the rest of your order. Our Customer Care team will contact you to let you know that we have had to refund part of your order. Unfortunately, we will not be able to make substitutions. We thank you in advance for your patience and understanding. Christmas Delivery Please see below for our final shipping dates for Christmas. Please note this does not guarantee delivery for Christmas and we cannot take any responsibility for delayed shipments. International dates: Australia, New Zealand, Africa, Asia, Far East, South America, Italy – Friday 8th December Portugal, Spain, Middle East – Monday 11th December Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, USA, Canada – Tuesday 12th December Japan, Singapore, Hong Kong – Wednesday 13th December Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Sweden – Friday 15th December UK – Royal Mail Monday 18th December – 2nd Class, 2nd Class Signed For, Royal Mail Tracked 48. Please see the Royal Mail website for further information.
If your order is being shipped by Royal Mail, your tracking number can be found in our dispatch confirmation email.
If your order is being shipped by OCS Worldwide, DPD or FedEx, the couriers will send you an email containing your tracking number. Please note that the email you get from these couriers can sometimes take a day or two to arrive.
If you do not receive an email, please check your spam and double check that the email address you provided when placing the order is correct.
Unfortunately, we currently do not sell gift vouchers.
To use your code, please enter it during the checkout process. Please note that some promotion codes will need you to have an account with us and be logged into this account before applying the promo code. Please note only promo codes found on our website or sent via our newsletters are valid. Any promo code found on other social media or third party websites are not valid on our website.
Do not forget to click on ‘Apply’ before placing the order to apply your discount code.
Please double check that the promo code applies to the items present in your cart (you can find the terms and conditions in our newsletters or on our banners).
Generally our promo codes are only valid on full priced items and also only valid for a specified time, but please check the terms and conditions for each promotion.
Promo codes found on our website only apply to online orders, and cannot be used in our shops unless stated.
If you have not received an order confirmation, please check your spam emails. If you cannot find the order confirmation in your spam folder, please contact us at [email protected] and we will investigate for you.
Moreover, if no payment was withdrawn from your account, it means that the order did not go through. Please place your order again.
For data protection purposes, orders cannot be placed by email or over the phone. If you cannot place the order yourself, please ask a relative or a friend if they can do it for you. Unfortunately we currently do not provide a click and collect service, however, you can always call our amazing shop staff team on
02030260002
to pop aside an item or two so that you can pick it up when you’re ready.
A processed order cannot be amended, therefore if you wish to change the content of your order, we will unfortunately have to cancel and refund the order and ask you to place a new one.
If you change your mind and wish to cancel your order, please email us as soon as possible at [email protected] as once the order is being picked and packed, it will be too late to stop the dispatch. In the case where the package has left our warehouse, we will have to wait for the package to be returned to us before we can process a refund for you.
Also you would have to pay for the delivery cost.
We accept all major bank cards. Also we accept payments via PayPal.
Please double check that you have filled in the form correctly and that you have chosen a delivery option – even when your order is entitled to free shipping. Also please make sure you have ticked the box which states that you agree to our terms and conditions above the 'Pay Now' button.
1. VAT We charge UK VAT for orders placed on our UK website. VAT is also included within the price of items sold within the European Union. In both cases, the VAT is already included as part of the product price. Of course, different countries have different tax rates and that is included in the price you see on the website. Please purchase your order on the website that is most relevant to you to ensure you are charged the correct amount of VAT. Our websites are below: For our United Kingdom customers - https://www.vendulalondon.com/uk/ For English language European customers - https://www.vendulalondon.com/ For our Spanish customers - https://www.vendulalondon.com/es/ For our French customers - https://www.vendulalondon.com/fr/ For our Italian customers - https://www.vendulalondon.com/it/ For our German customers - https://www.vendulalondon.com/de/ For our USA customers - https://www.vendulalondon.com/us/ 2. CUSTOMS CHARGES Customs charges can arise if an order is over a certain value, or your country has strict import rules. For USA Customers: Orders over $800 may incur customs fees. You will receive an email from our Shipping Partner about these fees before your order is shipped, as these will need to be paid before they can send this outside of the UK. If these fees are refused, you will be liable for the cost of returning this order to us, and the fee will be deducted from your refund. For Canada Customers: Due to strict border controls, Canadian Customers may receive customs fees on any order or any amount. Unfortunately, we are currently unable to pre-calculate these fees. If these fees are refused, you will be liable for the cost of returning this order to us, and the fee will be deducted from your refund. For Australian Customers: Orders over £800 may incur customs fees. If these fees are refused, you will be liable for the cost of returning this order to us, and the fee will be deducted from your refund. For EU Customers: Rejoice! NO CUSTOMS FEES! We are now shipping orders from our EU, IT, DE, FR and ES websites from within the EU, which means you will not be charged customs fees when you purchase from our European websites.
We use pink and white striped Vendula London packaging that will protect your products during their journey to you.
If your order only contains a smaller item (Like a wallet), it will be shipped in a white padded envelope. If your order contains several bags, we may dispatch them in a carton box, still making sure that your products are well protected to avoid any damage.
If your order contains a gift to a loved one, you can of course contact us at [email protected] as soon as the order is placed so we can send the products in plain packaging in order not to ruin the surprise.
For UK orders, Royal Mail or DPD are in charge of our parcels.
International orders are handled by Fedex, OCS Worldwide and Royal Mail.
Royal Mail international partners can be found by clicking here.
OCS international partners are as below:
- AUSTRALIA : AUS Post
- AUSTRIA : Austrian Post
- BELGIUM : Spring Global
- DENMARK : Interpost
- FRANCE : La Poste
- GERMANY : gls
- IRELAND : Anpost
- ITALY MAJOR CITIES: Interpost / Nexive
- LUXEMBOURG: Interpost
- NETHERLANDS : Spring Global
- NEW ZEALAND : NZ post
- SPAIN MAJOR CITIES : Interpost
- USA : USPS
We ship world-wide, however there are a few countries that are excluded from our FREE international shipping offer due to significantly higher delivery costs charged by our distribution partners.
These countries include:
Australia | Brazil | Canada | Chile | China | Colombia | Gibraltar | Hong Kong | India | Japan | Kuwait | Malaysia | Martinique | Mexico | New Zealand | Philippines | Puerto Rico | Qatar | Saudi Arabia | Serbia | Singapore | South Africa | South Korea | Taiwan | Thailand | United Arab Emirates
Orders can still be placed for these destinations, however standard international shipping charges will apply.
If you go through the checkout process and find that there is no shipping solution for your country, please contact us via email at [email protected] and we will try and find a way to deliver your items.
Are Vendula products made with real leather?
Why is Vendula London Vegan?
Who designs Vendula London Bags and Purses?
How do I look after my Vendula Product?
Is there a Guarantee?
My strap broke, can I buy a new one?
The product I want is not shown on your website?
The main material used for the production of our bags and wallets is Vegan leather, which feels just like real leather but is animal cruelty free.
Every season, our products are tested and certified by the Vegetarian Society.
We are proud to be a Vegan Approved company.
Sometimes it's just nice to have things that don't hurt animals, right? We actually never really set out to be a Vegan brand! We started using non-animal leathers simply because we wanted to make super strong bags that could withstand everything we do to them. Each of our bags is printed, embossed, appliquéd and embroidered, so the fabrics used need to be as hard wearing as these processes are! Animal leathers just don't cut it -- and since we care about animal lives, it was an easy choice to make!
Our designs are dreamed up by a team of very talented designers based in and around London. Our designers are a dynamic, diverse range of people, all with a common passion for creating interesting and quirky shapes and styles. No one person stands out, everyone's thoughts and opinions are considered and everything at Vendula is a team effort. We believe it is this honest and organic design process that helps us produce the whimsical, interesting, fun, quirky designs that Vendula makes each season.
Our bags are pretty sturdy and will stand the test of time if you look after them right! Every bag comes with our iconic pink dust bags - remember to store your Vendula London bag inside that dust bag when you’re not using it to keep it free of... well dust! And although you might be tempted to show them off in a window, keep them out of direct sunlight to preserve the colours. And out of puddles - our Vegan-approved fabrics are water resistant, but your bags are best kept out of the sea. When your bag gets a bit dirty from using it, simply wipe over with a damp cloth or ‘leather’ wipes.
All our products are guaranteed for a year from the date you place your order (With proof of purchase... If you do not have a physical copy of your receipt, please let us know what email address you bought the item with and we should be able to find your purchase in our system). Except items bought from the Outlet section of the website which have a Guarantee of 6 months from date of purchase. What is covered? Broken straps, clasps, zips or other manufacturing faults. What is not covered? Misuse of the product (over stacking, dents) and wear and tear.
Sometimes things just break..
If your strap breaks and you need a replacement or a spare, please contact us on [email protected] with your name, address, phone number, bag style (so we know which strap to send you) and one of our lovely customer care team will help you out.
Straps cost £5 plus shipping.
If the product is no longer available online, it means that it is unfortunately completely out of stock.
How do I make a return?
Can I make an exchange?
Christmas/Black Friday returns?
Can you exchange items bought from a reseller?
Can I return an item I bought online, instore?
If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt via our contact page or by sending an email to: [email protected]. Please include your order number and a description of the item you wish to return and a short explanation for the return. Send the unwanted item back to us at the address below, including your name and order number. Vendula London Returns
Access Self Storage First Way, Wembley Stadium Industrial Estate, Wembley HA9 0JD We are happy to make a refund providing the items are returned complete, in perfect condition and in their original packaging within 14 days of us receiving your returns notification email. A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used, in such cases, the item(s) will be returned to you. We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the Guarantee. CHRISTMAS/BLACK FRIDAY RETURNS We offer an extended Christmas/Black Friday returns period! Any orders made from 12th November 2025 (inclusive) up until 24th December 2025 (inclusive) are eligible to be returned up until 31st January (inclusive) 2026. Simply inform us via our contact page or by sending an email to: [email protected].
Currently we cannot process exchanges or part exchanges.
Please email us at [email protected] with your return request and then send the items to:
Vendula London Returns
First Way,
Wembley Stadium Industrial Estate,
Wembley
HA9 0JD
We do not refund postal fees for the return of an unwanted item. When returning items we strongly recommended you obtain proof of postage as we cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Vendula London will arrange an exchange. This does not affect your statutory rights and Vendula London’s decision is final.
We offer an extended Christmas/Black Friday returns period! Any orders made from 12th November 2025 (inclusive) up until 24th December 2025 (inclusive) are eligible to be returned up until 31st January (inclusive) 2026. Simply inform us via our contact page or by sending an email to: [email protected].
Unfortunately as your item was not bought from our website or one of our shops, you will have to go back to the shop where the item was bought in order to get an exchange or a refund.
We’re sorry you didn’t like your product!
We will always try to accommodate you the best we can - and if you find it easier to return in our London Stores, let our sales team know you’d like to return to store by emailing [email protected] and we’ll see what we can do.
Sadly we can’t refund your card in-store if you bought online, but we can refund your original payment type online as long as the bag is returned within 14 days in its original packaging.
How can I create an account?
Why is my order not showing in my order history?
What are the benefits of having a account?
How can I change my account information?
How do I add an address?
How secure is my account information?
I cannot remember my password, What do I do?
Can I change my Vendula account email address?
Can I leave a product review?
How do I become a Vendula VIP?
How do I un/subscribe to the Newsletter?
How can I close my Vendula account?
Either click the icon to the right of our logo that looks like a person or click on register on the drop down menu.
On the following page please click on 'Create Account' button under the 'New Customers' Heading.
Alternatively, please click here.
You may not have been logged into your account when placing the order. Unfortunately in that case, it cannot be retrieved.
You will no longer need to re-enter all your details each time you place an order.
You will be able to see the status of your orders and a list of previous orders.
You can manage your wishlist and newsletter preferences as well as other account settings.
Sign up to an account here.
Log into your account and select the tab you need to update. For example, to change your delivery address, click on ‘Address book’.
Log into your account, click on ‘Address Book’ then you will be able to change either your billing address or your delivery address.
Only you have access to your account thanks to your password. Also we do not store any payment information into our server.
If you find that you cannot access your account because you no longer remember your password.
Simply click on the 'Forgotten Password link on the customer log in page and then enter the email of your account.
A new temporary password will be sent to your email (Please check in your spam folder if it does not appear).
You will then be able to change your password and log back into your account.
Please do not forget to change your temporary password (To something more memorable this time ;D) once you regain access to your account.
You can also use this link to go to the password reset page.
Yes, you can. While logged in to your account, simply click on ‘Account Information’ and edit what needs to be updated.
We are always looking to improve our products and we always take feedback from our customers seriously. Customer feedback is always the best way of finding out what we should change and what we should keep. Leaving a review is very easy, please visit the products’ page and click on ‘Add review’ button to give us some feedback. We appreciate it, thanks!
VIP’s Get Extras! Once you’ve spent a lifetime amount of £350 at VendulaLondon.com you’ll instantly be entered into the greatest group of all — the Vendula VIP Group! But what does this mean for you? It means EXTRAS! - Your orders (where possible) will be automatically shipped in Vendula Printed boxes — Use these to store your bags when you’re not using them, hand over to the cats for sleeping in (and please do email us the photos!) or simply recycle as you wish. VIPs get extras.. literally! When logged into your account, you’ll automatically get an extra discount added to the products in the Outlet Section. VIPs also get first dibs of launch products — VIP emails are sent before everyone else’s. Being part of the Vendula VIP Group is easy and automatic — make sure you’re logged into your VendulaLondon.com account for all of your purchases, and once your purchase history reaches £350, our system automatically adds you to the VIP Level. And even better than that is that your VIP Status never runs out, meaning you’re a Vendula VIP for Life! And we’re always adding to the VIP Perks, so keep an eye out for more extras in the future! Please note; no purchases from our London Store or Resellers / Stockists will count towards your lifetime purchases. Only purchases made on VendulaLondon.com under one (1) email address count.
You can subscribe to our newsletter by clicking on the ribbon at the top of our homepage. To unsubscribe, just click on the unsubscribe link at the bottom of our newsletters.
If you wish to close your Vendula account, please do let us know and we will remove your information from our database.
How do I become a Vendula London Retailer?
How can I find an agent for Vendula London?
Does Vendula accept Online retailers?
How was Vendula London Started?
Social Media Collaborations?
If you would like to become one of our retailers, please email us at [email protected].
Please include the location of your shop.
We take the success of our retailers very seriously and so we take into account the proximity our retailers have to each other and the population that they serve.
We want you to succeed and have a long and prosperous relationship with us. Get in touch!
We are a global company and work in many different markets around the world. If you want to find a retailer in your area, please email us with your location to [email protected].
Sorry, we do not accept purely online retailers. Our customers demand that they have the ability to physically experience the bags and purses and we agree.
Vendula London started as a small business importing and exporting cute bags around the world in 2003. But we grew bored of what other people had to offer and simply decided to make our own! We wanted to make bags that were cute, original and made you smile when you saw them. And so the real Vendula London was born! We first became inspired by a 1970s bag that was a wooden house, and from then made a modern version of a ‘house bag’ that would stand the test of time and be adored the world over. You guessed it — our iconic Shop Front style was born! And since then we’ve been bringing our beautiful and fun shop styles every season.
We are flattered that you love what we do and would like to promote our brand to your followers!
Please send your collaboration request to [email protected], one of our Social media team will then check your profile and get back to you if they find that we align.
Please include your Instagram/facebook/blog/youtube channel information so that we can check out your content.
Message Us
For quick questions, message us on Facebook or Instagram.
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If you need further help, please message us on the form below.