Once you have received an email to confirm your order, just sit back, relax and wait for the email advising that your order has been dispatched.
If you have ordered before 12 noon on Monday to Friday we aim to dispatch your order the same day. For orders placed after 12 noon and on the weekends, they will be dispatched the next working day (Monday-Friday).
While we endeavour to deliver your items in the stated timeframe, we are entirely dependent on the postal service selected and therefore delivery times can vary due to:
• The time the order was placed
• How close you are to your local sorting office
• Weather conditions
• Exceptional events (Christmas, bank holidays etc.)
Please note that dispatch times will vary during sales periods. We will aim to get your order dispatched as soon as possible, but cannot guarantee a dispatch time.
Unfortunately, we are unable to retrospectively apply discounts to Sale products bought before the sale commenced.
We would suggest that if your order falls under the 14-day returns policy as mentioned in our FAQs, this can be returned through the usual avenues and a second order with the sale prices can be made.
Please be aware that at this time of year due to Black Friday sales worldwide and the upcoming Christmas period, our shipping partners and warehouse team will be incredibly busy, and significant delays can occur with your order.
We are working hard to get your orders packed and dispatched for you as soon as is possible, but please do be patient with our teams and only contact our Customer Care Team for information on your shipment status if you haven’t had a dispatch email from us within 10 working days of the placement of your order.
Delivery times are difficult to estimate due to high traffic worldwide, so we will be unable to guarantee any deliveries within a certain timeframe.
The Customer Care Team will be available Monday-Friday 9am-5pm GMT for all other inquiries, but we do expect delays in response time during this time as well.
Your order is important to us, so we have increased overtime and work hours during this period to meet demand, but we ask that you please bear with us.
Out of stock items
While not a common occurrence, it can happen that in the unfortunate situation where one or more of your ordered items is out of stock, we will refund the out of stock items from your order and prioritise the dispatch of the rest of your order.
Our Customer Care team will contact you to let you know that we have had to refund part of your order.
Unfortunately, we will not be able to make substitutions.
We thank you in advance for your patience and understanding.
Please see below for our final shipping dates for Christmas.
Please note this does not guarantee delivery for Christmas and we cannot take any responsibility for delayed shipments.
Australia, New Zealand, Africa, Asia, Far East, South America, Italy – Friday 8th December
Portugal, Spain, Middle East – Monday 11th December
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, USA, Canada – Tuesday 12th December
Japan, Singapore, Hong Kong – Wednesday 13th December
Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Sweden – Friday 15th December
UK – Royal Mail
Monday 18th December – 2nd Class, 2nd Class Signed For, Royal Mail Tracked 48.
Please see the Royal Mail website for further information.