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Delivery Options and Returns

DELIVERY OPTIONS

 

Please note that we dispatch from Monday to Friday, 9am to 12pm. Estimated delivery times are in working days and may vary due to:

  • custom checks
  • weather conditions
  • exceptionnal events (Christmas, bank holidays etc...)

 

UK DELIVERIES
FREE standard delivery for orders over £75 (up to 2kg)
* except for Jersey and Guernsey.

Orders below £75.00
£3.65 up to 2kg
£4.65 (2 to 5kg)

Royal Mail Tracked 24 (next day if order placed before 12PM)
From £5.00 to £10.00 (up to 2kg)

Royal Mail Signed 24 (next day if order placed before 12PM)
£10.00 (up to 2kg)

DPD Next Day (if order placed before Thursday 12PM)
£6.25 (up to 5kg)

DPD Next Day (if order placed before Thursday 12PM)
£6.25 (up to 5kg)

DPD Saturday (if order placed before Friday 12PM)
£7.50 (up to 5kg)

DPD Sunday (if order placed before Friday 12PM)
£8.50 (up to 5kg)

 

EURO ZONE DELIVERIES

Economy tracked - 5 to 10 working days
FREE for orders over €130.00 (up to 3kg). 
Below €130: from €10.00 to €12.50 (up to 3kg)

Royal Mail Tracked and Signed - 5 to 10 working days
From €10.00 to €14.00 (up to 2kg)

Fedex International Priority - 3 to 5 working days
From €13.00 to 20.00 (up to 1.6kg)

 

EUROPE (OUTSIDE Euro zone)

Economy tracked- 5 to 10 working days
From €13.75 to €18.75 (up to 3kg)
From €25.00 to €50.00 (3 to 4kg)

Premium (Royal Mail Tracked and Signed)- 5 to 10 working days
From €18.00 to €24.00 (up to 2kg)

 

UNITED STATES

FREE standard delivery for orders over $350.00 USD (up to 3kg)

Orders below $350.00 USD - 5 to 12 working days
From $12.00 to $18.00 (up to 3kg)

Royal Mail Tracked and Signed - 5 to 12 working days
From $16.00 to $20.00 (up to 2kg)

FedEx Express - 4 to 8 working days
From $20.00 to $27.00 (up to 1.6kg)

 

CANADA, AUSTRALIA

Economy tracked - 5 to 12 working days
FREE standard delivery for orders over $350.00 USD (up to 3kg)

Orders below $350.00 USD (Economy tracked) - 5 to 12 working days<
From $12.00 to $24.00 (up to 3kg)

Royal Mail Tracked and Signed - 5 to 12 working days
From $16.00 to $22.00 (up to 2kg)

FedEx Express - 4 to 8 working days
From $25.00 to $41.00 (up to 1.6kg)

 

REST OF THE WORLD DELIVERIES

Economy tracked - 5 to 12 working days
From €13.75 to €25.00 (up to 3kg)

Royal Mail Tracked and/or Signed  - 5 to 12 working days
From €18.75 to €23.75 (up to 2kg)

FedEx Express - 4 to 8 working days
From $25.00 to $41.00 (up to 1.6kg)

 

Please note that some countries outside of the European Union may be charged customs fees. Their cost can unfortunately not be predicted by us therefore we would advise you to enquire to your local customs office prior to placing your order.

 

RETURNS

 

If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt via our contact page or by sending an email at: returns@vendulalondon.com. Please include your order number and a description of the item you wish to return and a short explanation about why you wish to return the item. Send the unwanted item back to us at the address below, including your name and order number.
Vendula London Return
Unit 4 
100 Villiers Road
London
NW2 5PJ

We are happy to give a refund providing the items are returned complete, in perfect condition and in their original packaging within 14 days of us receiving your returns notification email.

  • Items returned outside these conditions may receive a credit note.
  • A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used, in such cases, the item(s) will be returned to you.
  • We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the 6 month of guarantee. 
  • Christmas returns: Christmas gifts can be exchanged or refunded by the 10th of January with a proof of purchase, in perfect condition and in their original packaging. 

 

Exchanges

 

Currently we cannot process exchanges or part exchanges. Please send us the unwanted item/s and we will refund you the price of the item/s, at which point you can make a new purchase of the item you do want. We do not refund postal fees for the return of your item.

 

This does not affect your statutory rights. When returning items we strongly recommended you obtain proof of postage. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Vendula London will arrange an exchange. Vendula London’s decision is final.