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Delivery & Returns

Deliveries:

Delivery:
 
UPS Access Point
Available for:
UK, Northern Ireland: 1 to 2 weekdays
Netherlands, Belgium, Holland: 3 to 5 weekdays
France, Germany: 3 to 5 weekdays
Spain, Italy and Poland: 3 to 5 weekdays
Sweden, Austria, Denmark, Finland: 3 to 5  weekdays
  • Place your order and choose UPS Access Point as you delivery method
  • Choose a shop near your place to deliver your order
  • UPS send you an email to let you know when your parcel arrived
  • Pick up your parcel at your convenience within 10 days.
  • You will be only asked for an ID
UK
Royal Mail Tracked 48: 3 to 5 weekdays
Royal Mail Tracked 24: 2- 3 weekdays
 
Europe
UPS: 3 - 5 days (not including weekend)
Delays may apply depending on the country customs
 
Worldwide - International
UPS: 5 - 10 days (not including weekend)
Delays may apply depending on the country customs
 
Note about deliveries outside the European Union
If you order products from our site for delivery outside the European Union, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 Note about deliveries outside the European Union

When placing an order on our website for delivery outside the European Union, it may be subject to addtionnal import duties and taxes when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

*Europe:  Austria,  Belgium,  Bulgaria,  Czech Republic, Cyprus,  Denmark,  Estonia,  Finland,  France,  Germany,  Greece,  Guernsey,  Hungary,  Italy,  Jersey,  Latvia,  Lithuania, Luxembourg,  Maldives,  Malta,  Netherlands,  Norway,  Poland,  Portugal,  Republic Of Ireland,  Romania,  Slovakia,  Slovenia,  Spain,  Sweden,  Switzerland,  UK - Channel Island.

**International: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgystan, Lao, Lebanon, Lesotho, Liberia, Macau,  Madagascar, Malawi, Malaysia, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Georgia, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, USA, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe

Returns:

If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt via our contact page or by sending an email at: sales@vendula.co.uk. Please include your order number and a description of the item you wish to return and a short explanation about why you wish to return the item.

Send the unwanted item back to us at the address below, including your name and order number.

Vendula London

Return
15 Main Drive, 
East Lane Business Park, 
Wembley, Middlesex 
HA9 7NA

We are happy to give a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of us receiving your returns notification email.

  • Items returned outside these conditions may receive a credit note.
  • A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used. In such cases, the item(s) will be returned to you.
  • We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the 6 month of guarantee. 
  • Christmas returns: Christmas gifts can be exchanged or refunded by the 10th of January with a proof of purchase, in perfect condition and in their original packaging. 

This does not affect your statutory rights. When returning items we strongly recommended you obtain proof of postage. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Vendula London will arrange an exchange. 

Vendula London’s decision is final.