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DELIVERY OPTIONS:

Please note that we dispatch from Monday to Friday, 9am to 12pm.

Estimated delivery times may vary due to:

 - custom checks

- weather conditions

- exceptionnal events (Christmas, bank holidays etc...)

  • UK DELIVERIES

FREE standard delivery for orders over £75 (up to 2kg)

Orders below £75.00

£3.65 up to 2kg

£4.65 (2 to 5kg)

Royal Mail Tracked 24 (next day if order placed before 12PM)

From £5.00 to £10.00 (up to 2kg)

Royal Mail Signed 24 (next day if order placed before 12PM)

£10.00 (up to 2kg)

DPD Saturday (if order placed before Friday 12PM)

£16.00 (up to 5kg)

DPD Sunday (if order placed before Friday 12PM)

£20.00 (up to 5kg)

 

  • EURO ZONE DELIVERIES

Economy tracked* - 5 to 8 days

FREE for orders over €130.00 (up to 3kg)

Or €25.00 (3 to 5kg)

Orders below €130 (Economy tracked) - 5 to 8 days

From €10.00 to €12.50 (up to 3kg)

Premium (Royal Mail Tracked and Signed) - 5 to 8 days

From €10.00 to €14.00 (up to 2kg)

 

  •  EUROPE (OUTSIDE EU)

Economy tracked* - 5 to 8 days

From €13.75 to €18.75 (up to 3kg)

From €25.00 to €50.00 (3 to 4kg)

Premium (Royal Mail Tracked and Signed) - 5 to 8 days

From €18.00 to €24.00 (up to 2kg)

 

  • UNITED STATES

FREE economy tracked* delivery for orders over $350.00 USD (up to 3kg) - 8 to 12 days

Orders below $350.00 USD

$12.00 to $18.00 (up to 3kg)

Premium (Royal Mail Tracked and Signed) - 8 to 10 days

From €16.00 to €20.00 (up to 2kg)

 

  • CANADA, AUSTRALIA

Economy tracked* - 8 to 10 days

FREE standard delivery for orders over $350.00 USD (up to 3kg)

Orders below $350.00 USD (Economy tracked*) - 8 to 10 days

From $12.00 to $24.00 (up to 3kg)

Premium Tracked - 8 to 10 days

From $16.00 to $20.00 (up to 2kg)

Premium (Royal Mail Tracked and Signed) - 5 to 10 days

From $16.00 to $22.00 (up to 2kg)

 

  • REST OF THE WORLD DELIVERIES

Economy tracked* - 8 to 12 days

From €13.75 to €25.00 (up to 3kg)

Premium (Royal Mail Tracked and Signed) - 5 to 10 days

From €18.75 to €23.75 (up to 2kg)

* economy tracked with OCS and:

  • AUSTRALIA : AUS Post   
  • AUSTRIA : Austrian Post
  • BELGIUM : Spring Global
  • DENMARK : Interpost
  • FRANCE :l La Poste
  • GERMANY : gls
  • IRELAND : Anpost
  • ITALY MAJOR CITIES: Interpost / Nexive
  • LUXEMBOURG: Interpost
  • NETHERLANDS : Spring Global
  • SPAIN MAJOR CITIES : Interpost
  • USA : USPS         
  • NEW ZEALAND : NZ post              

RETURNS:

If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt via our contact page or by sending an email at: sales@vendulalondon.com. Please include your order number and a description of the item you wish to return and a short explanation about why you wish to return the item.

Send the unwanted item back to us at the address below, including your name and order number.

Vendula London

Return
Unit 4, 
100 Villiers Road, 
London 
NW2 5PJ

We are happy to give a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of us receiving your returns notification email.

  • Items returned outside these conditions may receive a credit note.
  • A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used. In such cases, the item(s) will be returned to you.
  • We can only issue a refund on postal fees if your order was faulty at reception or your product has gone faulty within the 6 month of guarantee. 
  • Christmas returns: Christmas gifts can be exchanged or refunded by the 10th of January with a proof of purchase, in perfect condition and in their original packaging. 

This does not affect your statutory rights. When returning items we strongly recommended you obtain proof of postage. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Vendula London will arrange an exchange. 

Vendula London’s decision is final.